1. Satisfaction Guaranteed: At Natural Cosmetics LK, we want you to love your skincare products as much as we do. If for any reason you're not completely satisfied with your purchase, we offer hassle-free exchange and refund options to ensure your peace of mind.
2. Eligibility: To be eligible for an exchange, please ensure that the item is in its original condition, unused, and in the same packaging as when you received it. We also require proof of purchase, such as your order number or receipt.
3. Exchange Policy: If you would like to exchange your skincare product for a different variant or item of equal value, simply contact our customer service team within 2 days days of receiving your order. We'll be happy to assist you with the exchange process and arrange for the return and replacement of your item.
4. Refund Policy: Refunds will be only accommodated due to an error on our part or a defective product. If you prefer a refund for your purchase, please contact us within 2 days of receiving your order to initiate the refund process. Once we receive your returned item and verify its eligibility, we will process the refund to your original method of payment within 7 working days.
5. Return Shipping: Please note that customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of your item.
6. Damaged or Defective Products: In the rare event that your skincare product arrives damaged or defective, please contact us immediately with photos of the damage or defect. We will work quickly to resolve the issue and provide you with a replacement or refund as needed.
7. Contact Us: If you have any questions or concerns about our exchange and refund policy, please don't hesitate to reach out to our customer service team. We're here to help and ensure that you have a positive shopping experience with us.
8. Policy Updates: Please note that our exchange and refund policy may be subject to change. Any updates or modifications to our policy will be communicated clearly on our website.
